Cancellations, refunds & returns

Before booking

Please ask your chosen specialist on Instagram for their current deposit, rescheduling, lateness, cancellation and no-show terms before confirming an appointment.

Cancellations and rescheduling

If your plans change, contact the specialist who accepted your booking as soon as possible. Any deposit treatment or cancellation charge will follow the terms they gave you when the booking was made.

Treatment concerns

If you have a concern following a treatment, contact the treating specialist promptly and follow the aftercare guidance provided. Outcomes are assessed individually and a refund is not automatically available simply because preferences change.

Retail purchases

Any return or refund rights for a product purchase will depend on the item, its condition and the seller’s terms, alongside your statutory rights. Contact the seller directly through the account used for the purchase.

Your statutory rights

Nothing in this policy limits rights provided by applicable UK consumer law. Last reviewed: September 2026.